Client Recommendations

"Catherine recently travelled to Mildura and delivered a highly engaging Conflict Resolution training session to our staff. The feedback from all involved has been extremely positive. Catherine shared practical strategies to deal with challenging situations so we can maintain an exceptional level of care to our patients and visitors. The tips are also applicable for strengthening interpersonal workplace relationships. A highly valuable workshop!"

"Catherine recently delivered a seminar for our business which was engaging and informative for all of our team. Catherine used our internal materials, combined with her experience and industry knowledge to ensure all of our staff where informed about workplace bullying and harassment. It was a great seminar, and our team has benefited from it."

"Catherine recently delivered Leadership development training to our organisation and it has already shown incredible value to us. The training was tailored to our needs and industry. Catherine and Elizabeth made sure the process was seamless. The content of the sessions were not only tailored to the modules we required but prior to each session Catherine would make contact with HR to ensure that the module addressed the requirements and difficulties the organisation was facing. The training was 100% accurate to our industry which meant Catherine knew some of the pressures the organisation faces. Catherine’s delivery was relatable, honest and made overcoming barriers a simple process. Through this training our staff gained the tools to be not only leaders but also to take control of workplace behaviours and culture. Because of this training we have had 3 staff member apply for a leadership position and given another current leader the confidence in their Leadership skills and ability. Thank you Workplace Harmony Solutions."

"I have worked with ‘Workplace Conflict Resolution’ and Catherine Gillespie for several years. Most recently they delivered a ‘Workplace Bullying Workshop’ at the Lost Dogs Home to help our team understand the importance of getting the culture right and to mitigate the risk of unreasonable behaviour, such as workplace bullying. Catherine and her team actively worked with us to understand the organisational problem and designed a customised workshop that engaged participants. Workshop participants had the opportunity to discuss their thoughts and feelings, which in turn highlighted core concepts and encouraged learning. This approach enabled our staff to recognise some elements in their own behaviour. The program also detailed the cultural and financial impacts of bullying on the business, which in turn impact our daily operations and the company brand.

I have no hesitation in recommending ‘Workplace Conflict Resolution’ to other organisations."

"Thank you again, the training and the customer service were tremendous.
I am really glad we were able to use your services. That’s really great to hear about the Beyond Blue donation. 5% fee allocation is a really good initiative."

"We’ve recently used WPCR for a team training and have other compliance training booked with them in the near future. I’d like to salute their professionalism, excellent customer service and flexibility particularly in these difficult times. We look forward to the next training with you."

“All the feedback I got from the participants was that this training was incredibly useful to undertake and delivered in a highly professional manner. As the person who organised the training, the entire process from planning to completion was handled marvelously and I felt my input was listened to and valued. Further to the participants' praise of how useful the training will be, not just professionally but also personally, it also highlighted some areas where our own policies were lacking in clarity. That the trainer took the time at the end of her day to talk to me about these issues was exceptional and just goes to show how Workplace Conflict Resolution  is completely serious about improving workplaces.”

“Workplace Conflict Resolution (WPCR) presented four training sessions on Bullying and Harassment to our 50 staff over one day. The presentation was excellent. It was not just informative but delivered with a sense of humour that kept the audience engaged throughout. Feedback from staff was very positive – 96% of participants believed the session was well presented, while 95% of participants believed the presentation was informative. Staff particularly liked the use of case studies to promote discussion”.

“I really liked the instructor and also the prework to understand the business. ”

“St John of God Health Care have utilised several Workplace Conflict Resolution services including Conflict Resolution Training and Mediation Services. The Conflict Resolution Training was well received by all staff members across numerous St John of God sites. The delivery of the training was exceptional and management requested further training be offered at the next level. Workplace Conflict Resolution has conducted Mediation conferences for St John of God which have resulted in a positive outcome for all parties involved, including financial savings to our business.”

“Although a small team, the dynamic of the AAMT staff was poor due to the variety of age, social and cultural demographics. Combined with a member based organisation this made for a negative staff attitude with customers, both internal and external. Workplace Conflict Resolution is addressing the issues at both the individual and team level – you can’t fix a team without addressing individual behaviours. After only two of the sessions the change is palpable with an increase in team approach to solutions and issues. In fact, the result have been so positive that AAMT is now using Workplace Conflict Resolution for the Board of Directors and ongoing Staff support and welfare.”

“Workplace Conflict Resolution were able to respond to our need for training in a short timeline. Staff found the sessions informative and beneficial in dealing with the many forms of conflict that they face in their daily working and home life. I would recommend Workplace Conflict Resolution as an effective and efficient training organisation that is able to customise to your needs.“

“I thought our trainer was concise, thorough, friendly and knowledgeable. Look forward to engaging in more study in the future."

"Catherine representing WPCR has completed bullying and harassment speaking events/training in January and May for Mount St Benedict College. On each occasion Catherine has listened to the organisational needs and then delivered a professional development session which has both improved understanding and challenged thinking. On one occasion this was for all staff of the College and another for the Middle Leaders. Thankyou Catherine for sharing your gifts and talents with the staff of Mount St Benedict College."

"We have used Catherine Gillespie from Work Place Conflict Resolutions to do both investigations and more recently bullying and harassment training for our business.

The quality of the training for both employees and a separate training session for managers was of the highest quality and well received by all our employees.

I would recommend Catherine and her team for any workplace issues where you need support for your teams from someone independent of the business, but with the knowledge and experience to get great outcomes."

Above/Below the Line - Professional Behaviours Training

“It has made me reassess every conversation that I have had since the training (in a positive fashion) and increased my self awareness. I am aware that my behaviour and language had slipped below the line of late as I have been in a bit of a funk. This course has helped me to become more aware of this and have a language to use to discuss with colleagues but also has invigorated me to change my behaviour and language used.”

“It was that time again when we needed to conduct compliance based bullying/harassment “refresher training” for Managers, but we wanted to add more impact and interest. There was lots of anecdotal evidence that Managers were finding it difficult to deal with the low-level interpersonal workplace conflict that can often give rise to issues around bullying and/or harassment. Workplace Conflict Resolution was able to hear, understand and quickly respond to our needs, meeting requirements around cost, content and time constraints – to develop and deliver some great training to around 40 of our managers. There was lots of great feedback about the value of the training in boosting conflict resolution skills and we met our compliance requirements.”

“I chose Workplace Conflict Resolution to conduct conflict management training for centre directors as this an area you specialise in and your previous testimonials spoke so highly of what you deliver. I was not disappointed and would highly recommend your services elsewhere.”

"Our Emergency Response Operators (EROs) are faced daily with very challenging situations. They do an amazing job handling some pretty tough calls, and we, at WV, do all we can help provide them with the tools to be able to support the role they perform. A big thanks to Workplace Harmony Solutions, specifically the Facilitator, who provided our EROs with Conflict Resolution Management training today to help better prepare them for these confronting calls."

"On behalf of RAPP Australia Pty Ltd, we just wanted to say thank you very much for a professional presentation/seminar. Everyone has been very positive with the seminar and how you presented it, and they all would be more than happy for you to come back for future seminars.”

“Thank you for an excellent training session with the executive team – feedback received has been excellent. The content and forum were highly appropriate and was very much appreciated by my fellow colleagues.”

"We engaged WPCR to provide Prevention of Bullying & Harassment training for our staff. They were professional, thorough and flexible throughout the organisation process and worked with us to ensure the presentation covered exactly what we needed. We have received great feedback from our staff regarding the presenter and content and would definitely recommend their services."

"Catherine and WPCR conducted Bullying and Harassment training at our Sydney terminal. The process to engage WPCR was smooth and timely from start to finish. The team at WPCR is friendly and flexible in supporting the business's needs, even post workshops. In addition, Catherine is extremely knowledgable and attentive to the requirements and compliance of the business and ensures necessary understanding and outcomes are achieved during her workshops. I would not hesitate to recommend or engage with WPCR in the future."