Client Recommendations

“The mediation went ahead with some very difficult parties. I was impressed by WPCR's professionalism with these parties and also appreciated the flexibility and assistance they provided whilst we were organizing the mediation sessions. ”

“I would like to thank you for your guidance, encouragement and assistance throughout this process. I felt that there were some really good outcomes and decisions from the mediation.”

“The mediation and team facilitation recently undertaken by Workplace Conflict Resolution has resulted in an immediate positive change to a team's culture. The changes we have seen have continued with how the team works together.”

"Matt Connell and the team at Workplace Conflict Resolution supported us with a challenging workplace matter and mediation. Matt really took the time to understand the issues and the environment to ensure we had the best chance of a successful outcome. Matt was very patient with some of the parties involved which has helped us to manage the issue and move forward. Thanks to Matt and the team! I would highly recommend Workplace Conflict Resolution to anyone looking for assistance with workplace mediation."

I engaged WPCR to assist with a team who have been working together for a number of years, as a result they have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team although initially hesitant, commented on the value of the session.

“I was really impressed with the professionalism and way that WPCR's Facilitator managed the mediation. I was in a very emotional state and going through a lot of stress. WPCR's Facilitator made me feel comfortable and eased my stress. I was surprised by how well everything went and the outcome has been really positive. I feel in a much better place now. Thank you! WPCR created an environment in which I was given an opportunity to put my views forward and be heard, and where both parties were treated fairly. I was very satisfied with the process and the standard of service provided. I would encourage other colleagues within my organisation to participate in a similar process if they were experiencing workplace conflict.”

"Currently XX and I are working very well together and I hope this becomes the new normal. I carry our contract in my handbag every day and if I see any cracks I will immediately raise to resolve."

"Catherine provided an excellent service to my workplace. Her skills and experience were quite apparent and valued by the participants involved."

“All the feedback I got from the participants was that this training was incredibly useful to undertake and delivered in a highly professional manner. As the person who organised the training, the entire process from planning to completion was handled marvelously and I felt my input was listened to and valued. Further to the participants' praise of how useful the training will be, not just professionally but also personally, it also highlighted some areas where our own policies were lacking in clarity. That the trainer took the time at the end of her day to talk to me about these issues was exceptional and just goes to show how Workplace Conflict Resolution  is completely serious about improving workplaces.”

“Workplace Conflict Resolution (WPCR) presented four training sessions on Bullying and Harassment to our 50 staff over one day. The presentation was excellent. It was not just informative but delivered with a sense of humour that kept the audience engaged throughout. Feedback from staff was very positive – 96% of participants believed the session was well presented, while 95% of participants believed the presentation was informative. Staff particularly liked the use of case studies to promote discussion”.

“I really liked the instructor and also the prework to understand the business. ”

"We have appreciated Workplace Conflict Resolution’s assistance and support of our staff member, and believe the coaching program made a significant contribution to his wellbeing, both at work, and personally, over the past few months. We found your approach to be very relevant and appropriate to both our, and our employee’s needs, and he was able to handle some difficult times much more effectively. These skills will stay will him, and will be a great asset in the future.”

“St John of God Health Care have utilised several Workplace Conflict Resolution services including Conflict Resolution Training and Mediation Services. The Conflict Resolution Training was well received by all staff members across numerous St John of God sites. The delivery of the training was exceptional and management requested further training be offered at the next level. Workplace Conflict Resolution has conducted Mediation conferences for St John of God which have resulted in a positive outcome for all parties involved, including financial savings to our business.”

“Although a small team, the dynamic of the AAMT staff was poor due to the variety of age, social and cultural demographics. Combined with a member based organisation this made for a negative staff attitude with customers, both internal and external. Workplace Conflict Resolution is addressing the issues at both the individual and team level – you can’t fix a team without addressing individual behaviours. After only two of the sessions the change is palpable with an increase in team approach to solutions and issues. In fact, the result have been so positive that AAMT is now using Workplace Conflict Resolution for the Board of Directors and ongoing Staff support and welfare.”

“Workplace Conflict Resolution were able to respond to our need for training in a short timeline. Staff found the sessions informative and beneficial in dealing with the many forms of conflict that they face in their daily working and home life. I would recommend Workplace Conflict Resolution as an effective and efficient training organisation that is able to customise to your needs.“

“I thought our trainer was concise, thorough, friendly and knowledgeable. Look forward to engaging in more study in the future."

"Catherine representing WPCR has completed bullying and harassment speaking events/training in January and May for Mount St Benedict College. On each occasion Catherine has listened to the organisational needs and then delivered a professional development session which has both improved understanding and challenged thinking. On one occasion this was for all staff of the College and another for the Middle Leaders. Thankyou Catherine for sharing your gifts and talents with the staff of Mount St Benedict College."

“It was that time again when we needed to conduct compliance based bullying/harassment “refresher training” for Managers, but we wanted to add more impact and interest. There was lots of anecdotal evidence that Managers were finding it difficult to deal with the low-level interpersonal workplace conflict that can often give rise to issues around bullying and/or harassment. Workplace Conflict Resolution was able to hear, understand and quickly respond to our needs, meeting requirements around cost, content and time constraints – to develop and deliver some great training to around 40 of our managers. There was lots of great feedback about the value of the training in boosting conflict resolution skills and we met our compliance requirements.”

“I chose Workplace Conflict Resolution to conduct conflict management training for centre directors as this an area you specialise in and your previous testimonials spoke so highly of what you deliver. I was not disappointed and would highly recommend your services elsewhere.”

"Our Emergency Response Operators (EROs) are faced daily with very challenging situations. They do an amazing job handling some pretty tough calls, and we, at WV, do all we can help provide them with the tools to be able to support the role they perform. A big thanks to Workplace Harmony Solutions, specifically the Facilitator, who provided our EROs with Conflict Resolution Management training today to help better prepare them for these confronting calls."

"On behalf of RAPP Australia Pty Ltd, we just wanted to say thank you very much for a professional presentation/seminar. Everyone has been very positive with the seminar and how you presented it, and they all would be more than happy for you to come back for future seminars.”

“Thank you for an excellent training session with the executive team – feedback received has been excellent. The content and forum were highly appropriate and was very much appreciated by my fellow colleagues.”

"We engaged WPCR to provide Prevention of Bullying & Harassment training for our staff. They were professional, thorough and flexible throughout the organisation process and worked with us to ensure the presentation covered exactly what we needed. We have received great feedback from our staff regarding the presenter and content and would definitely recommend their services."

"Catherine and WPCR conducted Bullying and Harassment training at our Sydney terminal. The process to engage WPCR was smooth and timely from start to finish. The team at WPCR is friendly and flexible in supporting the business's needs, even post workshops. In addition, Catherine is extremely knowledgable and attentive to the requirements and compliance of the business and ensures necessary understanding and outcomes are achieved during her workshops. I would not hesitate to recommend or engage with WPCR in the future."