Client Recommendations

"I engaged Catherine and her team to provide on the ground support for one of our teams. Our goal was to assist all stakeholders to develop a more fulfiling and productive working relationship. This was achieved by Catherine and her team recommending and implemented multiple strategies designed to suit their individual needs. The process was professional and conducted with the sensitivity required by the situation. I would recommend unconditionally."

“The mediation went ahead with some very difficult parties. I was impressed by WPCR's professionalism with these parties and also appreciated the flexibility and assistance they provided whilst we were organizing the mediation sessions. ”

"Matt Connell and the team at Workplace Conflict Resolution supported us with a challenging workplace matter and mediation. Matt really took the time to understand the issues and the environment to ensure we had the best chance of a successful outcome. Matt was very patient with some of the parties involved which has helped us to manage the issue and move forward. Thanks to Matt and the team! I would highly recommend Workplace Conflict Resolution to anyone looking for assistance with workplace mediation."

“I would like to thank you for your guidance, encouragement and assistance throughout this process. I felt that there were some really good outcomes and decisions from the mediation.”

“The mediation and team facilitation recently undertaken by Workplace Conflict Resolution has resulted in an immediate positive change to a team's culture. The changes we have seen have continued with how the team works together.”

I engaged WPCR to assist with a team who have been working together for a number of years, as a result they have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team although initially hesitant, commented on the value of the session.

“I was really impressed with the professionalism and way that WPCR's Facilitator managed the mediation. I was in a very emotional state and going through a lot of stress. WPCR's Facilitator made me feel comfortable and eased my stress. I was surprised by how well everything went and the outcome has been really positive. I feel in a much better place now. Thank you! WPCR created an environment in which I was given an opportunity to put my views forward and be heard, and where both parties were treated fairly. I was very satisfied with the process and the standard of service provided. I would encourage other colleagues within my organisation to participate in a similar process if they were experiencing workplace conflict.”

"Currently XX and I are working very well together and I hope this becomes the new normal. I carry our contract in my handbag every day and if I see any cracks I will immediately raise to resolve."

"Catherine provided an excellent service to my workplace. Her skills and experience were quite apparent and valued by the participants involved."

"I have worked with ‘Workplace Conflict Resolution’ and Catherine Gillespie for several years. Most recently they delivered a ‘Workplace Bullying Workshop’ at the Lost Dogs Home to help our team understand the importance of getting the culture right and to mitigate the risk of unreasonable behaviour, such as workplace bullying. Catherine and her team actively worked with us to understand the organisational problem and designed a customised workshop that engaged participants. Workshop participants had the opportunity to discuss their thoughts and feelings, which in turn highlighted core concepts and encouraged learning. This approach enabled our staff to recognise some elements in their own behaviour. The program also detailed the cultural and financial impacts of bullying on the business, which in turn impact our daily operations and the company brand.

I have no hesitation in recommending ‘Workplace Conflict Resolution’ to other organisations."

"Thank you again, the training and the customer service were tremendous.
I am really glad we were able to use your services. That’s really great to hear about the Beyond Blue donation. 5% fee allocation is a really good initiative."

"We’ve recently used WPCR for a team training and have other compliance training booked with them in the near future. I’d like to salute their professionalism, excellent customer service and flexibility particularly in these difficult times. We look forward to the next training with you."

“All the feedback I got from the participants was that this training was incredibly useful to undertake and delivered in a highly professional manner. As the person who organised the training, the entire process from planning to completion was handled marvelously and I felt my input was listened to and valued. Further to the participants' praise of how useful the training will be, not just professionally but also personally, it also highlighted some areas where our own policies were lacking in clarity. That the trainer took the time at the end of her day to talk to me about these issues was exceptional and just goes to show how Workplace Conflict Resolution  is completely serious about improving workplaces.”

“Workplace Conflict Resolution (WPCR) presented four training sessions on Bullying and Harassment to our 50 staff over one day. The presentation was excellent. It was not just informative but delivered with a sense of humour that kept the audience engaged throughout. Feedback from staff was very positive – 96% of participants believed the session was well presented, while 95% of participants believed the presentation was informative. Staff particularly liked the use of case studies to promote discussion”.

“I really liked the instructor and also the prework to understand the business. ”

"We have appreciated Workplace Conflict Resolution’s assistance and support of our staff member, and believe the coaching program made a significant contribution to his wellbeing, both at work, and personally, over the past few months. We found your approach to be very relevant and appropriate to both our, and our employee’s needs, and he was able to handle some difficult times much more effectively. These skills will stay will him, and will be a great asset in the future.”

“St John of God Health Care have utilised several Workplace Conflict Resolution services including Conflict Resolution Training and Mediation Services. The Conflict Resolution Training was well received by all staff members across numerous St John of God sites. The delivery of the training was exceptional and management requested further training be offered at the next level. Workplace Conflict Resolution has conducted Mediation conferences for St John of God which have resulted in a positive outcome for all parties involved, including financial savings to our business.”

“Although a small team, the dynamic of the AAMT staff was poor due to the variety of age, social and cultural demographics. Combined with a member based organisation this made for a negative staff attitude with customers, both internal and external. Workplace Conflict Resolution is addressing the issues at both the individual and team level – you can’t fix a team without addressing individual behaviours. After only two of the sessions the change is palpable with an increase in team approach to solutions and issues. In fact, the result have been so positive that AAMT is now using Workplace Conflict Resolution for the Board of Directors and ongoing Staff support and welfare.”

“Workplace Conflict Resolution were able to respond to our need for training in a short timeline. Staff found the sessions informative and beneficial in dealing with the many forms of conflict that they face in their daily working and home life. I would recommend Workplace Conflict Resolution as an effective and efficient training organisation that is able to customise to your needs.“

“I thought our trainer was concise, thorough, friendly and knowledgeable. Look forward to engaging in more study in the future."

"Catherine representing WPCR has completed bullying and harassment speaking events/training in January and May for Mount St Benedict College. On each occasion Catherine has listened to the organisational needs and then delivered a professional development session which has both improved understanding and challenged thinking. On one occasion this was for all staff of the College and another for the Middle Leaders. Thankyou Catherine for sharing your gifts and talents with the staff of Mount St Benedict College."

"We have used Catherine Gillespie from Work Place Conflict Resolutions to do both investigations and more recently bullying and harassment training for our business.

The quality of the training for both employees and a separate training session for managers was of the highest quality and well received by all our employees.

I would recommend Catherine and her team for any workplace issues where you need support for your teams from someone independent of the business, but with the knowledge and experience to get great outcomes."

Above/Below the Line - Professional Behaviours Training

“It has made me reassess every conversation that I have had since the training (in a positive fashion) and increased my self awareness. I am aware that my behaviour and language had slipped below the line of late as I have been in a bit of a funk. This course has helped me to become more aware of this and have a language to use to discuss with colleagues but also has invigorated me to change my behaviour and language used.”

“It was that time again when we needed to conduct compliance based bullying/harassment “refresher training” for Managers, but we wanted to add more impact and interest. There was lots of anecdotal evidence that Managers were finding it difficult to deal with the low-level interpersonal workplace conflict that can often give rise to issues around bullying and/or harassment. Workplace Conflict Resolution was able to hear, understand and quickly respond to our needs, meeting requirements around cost, content and time constraints – to develop and deliver some great training to around 40 of our managers. There was lots of great feedback about the value of the training in boosting conflict resolution skills and we met our compliance requirements.”

“I chose Workplace Conflict Resolution to conduct conflict management training for centre directors as this an area you specialise in and your previous testimonials spoke so highly of what you deliver. I was not disappointed and would highly recommend your services elsewhere.”

"Our Emergency Response Operators (EROs) are faced daily with very challenging situations. They do an amazing job handling some pretty tough calls, and we, at WV, do all we can help provide them with the tools to be able to support the role they perform. A big thanks to Workplace Harmony Solutions, specifically the Facilitator, who provided our EROs with Conflict Resolution Management training today to help better prepare them for these confronting calls."

"On behalf of RAPP Australia Pty Ltd, we just wanted to say thank you very much for a professional presentation/seminar. Everyone has been very positive with the seminar and how you presented it, and they all would be more than happy for you to come back for future seminars.”

“Thank you for an excellent training session with the executive team – feedback received has been excellent. The content and forum were highly appropriate and was very much appreciated by my fellow colleagues.”

"We engaged WPCR to provide Prevention of Bullying & Harassment training for our staff. They were professional, thorough and flexible throughout the organisation process and worked with us to ensure the presentation covered exactly what we needed. We have received great feedback from our staff regarding the presenter and content and would definitely recommend their services."

"Catherine and WPCR conducted Bullying and Harassment training at our Sydney terminal. The process to engage WPCR was smooth and timely from start to finish. The team at WPCR is friendly and flexible in supporting the business's needs, even post workshops. In addition, Catherine is extremely knowledgable and attentive to the requirements and compliance of the business and ensures necessary understanding and outcomes are achieved during her workshops. I would not hesitate to recommend or engage with WPCR in the future."

“We were very satisfied with the quality of service we received from WPCR. Catherine in particular really engaged with our business and built trust with senior managers to support us during a critical assignment.”

“St John of God Social Outreach has been present in Timor-Leste since 2004, starting with a pathology development program. In 2008, an analysis of the nursing services at the national hospital in Dili indicated that a development program in nursing would also be beneficial to the health services of this small young south east asian country. The nursing program started in earnest in 2010 and as early as 2012 it was identified that developing the leadership and management skills of nurse managers, and in fact, all healthcare managers would assist greatly in improving services.

A leadership and management course is now about to begin this year, and we have been very fortunate to have the assistance of Catherine Gillespie as an external consultant. Catherine recently spent some time with the project team in Dili and offered some great insight to our program, identifying key areas for focus and helping us with the adaptation of developed content to better meet the needs of the participants. "

“Catherine facilitated a fantastic program for key managers within our Operations team. The program was well structured, engaging and really met the needs of our business providing our managers with useful tools and strategies to assist them to resolve conflict in a practical way. We would certainly recommend this program for any managers, particularly those in a fast paced retail environment.”

“Catherine provided a series of leadership programs across our organisation. Her energy and engaging approach resulted in strong participation from our staff and provided some valuable tools for our leaders, as well as ongoing support for participants where necessary. Her adaptable approach and desire to address issues was evident in the planning and delivery of the program. I would have no hesitation in recommending the WPCR team to other organisations seeking insights and support.”

“We have had some really fantastic feedback on the Performance Management Leadership Module. This feedback has come back to me, to other Exec Managers, as well as to the Executive Director (CEO). A couple of the participants have apparently described it as a ‘revelation’. This program is a critical part of our L&D strategy, our strategy to expand our leadership capability and our strategy to reduce the number of significant IR issues in the organisation. It looks like it’s working! We have retained a coach to work from our staff to help ensure that the skills you are imparting are translated into changed behaviour back in the business. The CEO has not only approved this but has been a major driver of it, and he would not have been had the feedback not been so positive. Thank you again for your hard work on our behalf. You have really delivered on these modules.”

“I used WPCR’s services after identifying the toll that dealing with a high demand team member was having on both my personal and professional life, after recently taking on a supervisory role within my workplace. WPCR’s Coach played a pivotal part in enabling me to identify and call out inappropriate behaviour, as well as assisting me to interact with the team member in a confident and grounded manner. I credit WPCR with playing a very large part in the restoration of balance in my workplace, which has filtered into my professional performance, happiness in my personal life and overall self-confidence – no mean feat it itself! The approach and personal style of WPCR's Coach was second to none, and the confidential format of the meetings and workshops was both flexible and supportive as the sessions touched on elements of psychology, workplace relations and human behaviour. I highly recommend WPCR’s services to anyone in a supervisory role, to assist with management of all personality types alike”

“I have really enjoyed and feel I have gained a lot through participating; so thank you for running such an excellent program. I feel that some significant inroads have been made into the connections and ongoing peer relations amongst the managers present which is a great outcome.”