Please click on the headline for testimonials relevant to your area of interest
“We contacted Workplace Conflict Resolution to investigate a very sensitive matter in the workplace. Workplace Conflict Resolution proved themselves to be completely independent, and highly professional. Their investigation report was detailed and thorough, and delivered a robust conclusion. I would highly recommend Workplace Conflict Resolution, and will use their services again in the future. A huge thank you to the Workplace Conflict Resolution team!”
Joseph Quinn, Chief People Officer
PERFECTION FRESH AUSTRALIA PTY LTD
“We have utilised Workplace Conflict Resolution (WPCR) to conduct sensitive workplace investigations. These investigations were conducted with integrity in a thorough, professional and respectful manner. Their investigators are able to ensure all participants understand and are comfortable with the process. Workplace Conflict Resolution’s reports and the documentation used during the process are professional and well prepared and they ensure all participants in the process are fully aware of their rights and responsibilities. I would certainly use WPCR again in these situations in the future.”
“We have had Workplace Conflict Resolution (WPCR) conduct an investigation in regards to a staff grievance. Throughout the process we were kept informed with progress and updated regularly. The investigator conducted the process very professionally and thoroughly and I would recommend WPCR to any other companies who require independent investigation services.”
Jason Chin, HR Manager
MENZIES SCHOOL OF HEALTH RESEARCH
“Australian Catholic University has used the services of Workplace Conflict Resolution to conduct a number of grievance investigations. The University has valued the work of Workplace Conflict Resolution in investigating these grievances. The grievances were handled promptly and professionally. The reports were of excellent quality, demonstrating a thoroughness in investigating the issues, intelligence and fairness in consideration of the evidence, and clarity in reporting the findings. The University has no hesitation in recommending Workplace Conflict Resolution.”
Valerie Corbett, Employment Relations Officer
AUSTRALIAN CATHOLIC UNIVERSITY
“Thorough and efficient service which took into account the issues of our employees.”
Garry Thomson, Executive General Manager
“I find the staff have the expertise and are approachable and easy to discuss things with. Thanks for your assistance in a difficult project."
Karen Jenkins, GM People and Culture
ON THE LINE
“The mediation went ahead with some very difficult parties. I was impressed by WPCR's professionalism with these parties and also appreciated the flexibility and assistance they provided whilst we were organizing the mediation sessions. ”
Sarah Crean, HR Coordinator
AUSTRALIAN RAIL TRACK CORPORATION
“I utilised the services of Workplace Conflict Resolution to facilitate a workplace mediation that was skilfully and promptly resolved by the mediator and avoided heading down the adversarial investigation and costly path of a workers’ compensation claim. I can highly recommend Workplace Conflict Resolution in conducting workplace mediations.”
SELF INSURANCE MANAGER
“I engaged WPCR to assist with a team who have been working together for a number of years who as a result have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team, although initially hesitant, commented on the value of the session’.
Mediation Client 2016.
“I would like to thank you for your guidance, encouragement and assistance throughout this process. I felt that there were some really good outcomes and decisions from the mediation.”
“The mediation and team facilitation recently undertaken by Workplace Conflict Resolution has resulted in an immediate positive change to a team's culture. The changes we have seen have continued with how the team works together.”
Tamara Metcalfe, People, Culture and Development Advisor
AUSTRALIAN RAIL TRACK CORPORATION
I engaged WPCR to assist with a team who have been working together for a number of years, as a result they have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team although initially hesitant, commented on the value of the session.
NATIONAL NOT FOR PROFIT
“I was really impressed with the professionalism and way that WPCR's Facilitator managed the mediation. I was in a very emotional state and going through a lot of stress. WPCR's Facilitator made me feel comfortable and eased my stress. I was surprised by how well everything went and the outcome has been really positive. I feel in a much better place now. Thank you! WPCR created an environment in which I was given an opportunity to put my views forward and be heard, and where both parties were treated fairly. I was very satisfied with the process and the standard of service provided. I would encourage other colleagues within my organisation to participate in a similar process if they were experiencing workplace conflict.”
Facilitating Party, 2016
Thank you WPCR for an informative and engaging session presented in a knowledgeable and articulate manner that kept our people focused and interested.
We engaged with Workplace Conflict Resolution (WPCR) to conduct our professional development for all staff on bullying and harassment. The delivery of this training was excellent, keeping all the staff engaged and informed. We then had a session especially for the leadership team. The trainer had the knowledge and aligned this with our policy and procedures and gave examples of cases. We received positive feedback from staff with some stating they would have liked the session to be longer.
Belinda Papa, Senior Advisor - People & Culture
WOMEN'S HEALTH WEST
“All the feedback I got from the participants was that this training was incredibly useful to undertake and delivered in a highly professional manner. As the person who organised the training, the entire process from planning to completion was handled marvelously and I felt my input was listened to and valued. Further to the participants' praise of how useful the training will be, not just professionally but also personally, it also highlighted some areas where our own policies were lacking in clarity. That the trainer took the time at the end of her day to talk to me about these issues was exceptional and just goes to show how WPCR is completely serious about improving workplaces.”
Greg Wighton, LTSU Clubs and Societies Officer
LA TROBE UNIVERSITY STUDENT UNION INC.
“Workplace Conflict Resolution has provided separate bullying / harassment training sessions for our executive and senior manager teams. The approach and content was tailored to the experience and needs of each group, resulting in stimulating and engaging conversations about leadership roles and responsibilities across the organisation that continued long after sessions ended. Session content was highly informative, practical, relevant and of an exceptional standard.”
Garry Thomson, Executive General Manager
ON THE LINE
“Workplace Conflict Resolution (WPCR) tailored their presentation to our company as a whole so that we were able to address the conflict we were experiencing. Many staff thought they wouldn’t get much out of the workshop however a couple of months later I see we are still referring to strategies that we discussed on the day and learnt in the workshop. This has been especially helpful for dealing with the many different personalities in the workplace. I would say this was time and money well spent and would highly recommend the team at WPCR for any of their services.”
“Workplace Conflict Resolution (WPCR) presented four training sessions on Bullying and Harassment to our 50 staff over one day. The presentation was excellent. It was not just informative but delivered with a sense of humour that kept the audience engaged throughout. Feedback from staff was very positive – 96% of participants believed the session was well presented, while 95% of participants believed the presentation was informative. Staff particularly liked the use of case studies to promote discussion”.
PRIMARY CARE CONNECT
“I really liked the instructor and also the prework to understand the business. ”
Jo Konstandinou, Business Manager
"We have appreciated Workplace Conflict Resolution’s assistance and support of our staff member, and believe the coaching program made a significant contribution to his wellbeing, both at work, and personally, over the past few months. We found your approach to be very relevant and appropriate to both our, and our employee’s needs, and he was able to handle some difficult times much more effectively. These skills will stay will him, and will be a great asset in the future.”
Janice Bale, Commercial Manager
“St John of God Health Care have utilised several Workplace Conflict Resolution services including Conflict Resolution Training and Mediation Services. The Conflict Resolution Training was well received by all staff members across numerous St John of God sites. The delivery of the training was exceptional and management requested further training be offered at the next level. Workplace Conflict Resolution has conducted Mediation conferences for St John of God which have resulted in a positive outcome for all parties involved, including financial savings to our business.”
Kim Byers, Injury Management Coordinator
ST JOHN OF GOD HEALTH CARE
“Although a small team, the dynamic of the AAMT staff was poor due to the variety of age, social and cultural demographics. Combined with a member based organisation this made for a negative staff attitude with customers, both internal and external. Workplace Conflict Resolution is addressing the issues at both the individual and team level – you can’t fix a team without addressing individual behaviours. After only two of the sessions the change is palpable with an increase in team approach to solutions and issues. In fact, the result have been so positive that AAMT is now using Workplace Conflict Resolution for the Board of Directors and ongoing Staff support and welfare.”
Tricia Hughes, Chief Executive Officer
AUSTRALIAN ASSOCIATION OF MASSAGE THERAPISTS - AAMT
“Workplace Conflict Resolution were able to respond to our need for training in a short timeline. Staff found the sessions informative and beneficial in dealing with the many forms of conflict that they face in their daily working and home life. I would recommend Workplace Conflict Resolution as an effective and efficient training organisation that is able to customise to your needs.“
Pieter Brook-Rerecich, Risk Manager
ST JOHN OF GOD HEALTH CARE
“I thought our trainer was concise, thorough, friendly and knowledgeable. Look forward to engaging in more study in the future."
Diana Carter, Lead Educator
“It was that time again when we needed to conduct compliance based bullying/harassment “refresher training” for Managers, but we wanted to add more impact and interest. There was lots of anecdotal evidence that Managers were finding it difficult to deal with the low-level interpersonal workplace conflict that can often give rise to issues around bullying and/or harassment. Workplace Conflict Resolution was able to hear, understand and quickly respond to our needs, meeting requirements around cost, content and time constraints – to develop and deliver some great training to around 40 of our managers. There was lots of great feedback about the value of the training in boosting conflict resolution skills and we met our compliance requirements.”
“I chose WPCR to conduct conflict management training for centre directors as this an area you specialise in and your previous testimonials spoke so highly of what you deliver. I was not disappointed and would highly recommend your services elsewhere.”
Sharyn Friend, Area Manager
THINK CHILDCARE LIMITED
"Our Emergency Response Operators (EROs) are faced daily with very challenging situations. They do an amazing job handling some pretty tough calls, and we, at WV, do all we can help provide them with the tools to be able to support the role they perform. A big thanks to Worplace Harmony Solutions, specifically the Facilitator, who provided our EROs with Conflict Resolution Management training today to help better prepare them for these confronting calls."
Amy Hidge, Relationship Manager
WILD LIFE VICTORIA
"On behalf of RAPP Australia Pty Ltd, we just wanted to say thank you very much for a professional presentation/seminar. Everyone has been very positive with the seminar and how you presented it, and they all would be more than happy for you to come back for future seminars.”
Roger Buckle, Managing Director
RAPP AUSTRALIA PTY LTD
“Thank you for an excellent training session with the executive team – feedback received has been excellent. The content and forum were highly appropriate and was very much appreciated by my fellow colleagues.”
Director, People; Culture and Information
See our Workplace Harmony Solutions site for more leadership testimonials
“We were very satisfied with the quality of service we received from WPCR. Catherine in particular really engaged with our business and built trust with senior managers to support us during a critical assignment.”
Human Resources & Industrial Relations
HUTCHISON PORTS AUSTRALIA
“St John of God Social Outreach has been present in Timor-Leste since 2004, starting with a pathology development program. In 2008, an analysis of the nursing services at the national hospital in Dili indicated that a development program in nursing would also be beneficial to the health services of this small young south east asian country. The nursing program started in earnest in 2010 and as early as 2012 it was identified that developing the leadership and management skills of nurse managers, and in fact, all healthcare managers would assist greatly in improving services.
A leadership and management course is now about to begin this year, and we have been very fortunate to have the assistance of Catherine Gillespie as an external consultant. Catherine recently spent some time with the project team in Dili and offered some great insight to our program, identifying key areas for focus and helping us with the adaptation of developed content to better meet the needs of the participants. "
ST. JOHN OF GOD NURSE TIMOR-LESTE
“Catherine facilitated a fantastic program for key managers within our Operations team. The program was well structured, engaging and really met the needs of our business providing our managers with useful tools and strategies to assist them to resolve conflict in a practical way. We would certainly recommend this program for any managers, particularly those in a fast paced retail environment.”
Robyn Batson Group People & Development Manager
“Catherine provided a series of leadership programs across our organisation. Her energy and engaging approach resulted in strong participation from our staff and provided some valuable tools for our leaders, as well as ongoing support for participants where necessary. Her adaptable approach and desire to address issues was evident in the planning and delivery of the program. I would have no hesitation in recommending the WPCR team to other organisations seeking insights and support.”
Director of Mission
ST. JOHN OF GOD
“We have had some really fantastic feedback on the Performance Management Leadership Module. This feedback has come back to me, to other Exec Managers, as well as to the Executive Director (CEO). A couple of the participants have apparently described it as a ‘revelation’. This program is a critical part of our L&D strategy, our strategy to expand our leadership capability and our strategy to reduce the number of significant IR issues in the organisation. It looks like it’s working! We have retained a coach to work from our staff to help ensure that the skills you are imparting are translated into changed behaviour back in the business. The CEO has not only approved this but has been a major driver of it, and he would not have been had the feedback not been so positive. Thank you again for your hard work on our behalf. You have really delivered on these modules.”
AUSTRALIAN FOUNDATION FOR DISABILITY (AFFORD)
“I used WPCR’s services after identifying the toll that dealing with a high demand team member was having on both my personal and professional life, after recently taking on a supervisory role within my workplace. WPCR’s Coach played a pivotal part in enabling me to identify and call out inappropriate behaviour, as well as assisting me to interact with the team member in a confident and grounded manner. I credit WPCR with playing a very large part in the restoration of balance in my workplace, which has filtered into my professional performance, happiness in my personal life and overall self-confidence – no mean feat it itself! The approach and personal style of WPCR's Coach was second to none, and the confidential format of the meetings and workshops was both flexible and supportive as the sessions touched on elements of psychology, workplace relations and human behaviour. I highly recommend WPCR’s services to anyone in a supervisory role, to assist with management of all personality types alike”
Mechanical and Structural Design Engineer
“I have really enjoyed and feel I have gained a lot through participating; so thank you for running such an excellent program. I feel that some significant inroads have been made into the connections and ongoing peer relations amongst the managers present which is a great outcome.”
Director of Mission
ST. JOHN OF GOD FRANKSTON REHABILITATION HOSPITAL