At some point in a mediation, one person will ‘shift’ from presenting and defending their perspective to genuinely acknowledging the hurt, frustration, loss or other feeling of pain being expressed by the other.To ‘move’ from a place of focusing only on one’s own opinions and perspectives, a place that has been a type of sanctuary […]
Continue reading
Managing Narcissistic Behaviour in the WorkplaceStaff demonstrating narcissistic behaviours can undermine a company’s culture and character. Our Advanced Conflict Resolution training sessions can be tailored to include discussions on narcissistic behaviour. Discussions about behaviours in a workplace that may be influenced by one or more personality trait disorders can only be general in nature. While the […]
Continue reading
Minimising the risk of an unfair dismissal claim arising out of termination for serious misconduct. If a poorly conducted investigation leads to dismissal, the business could find itself in front of the Fair Work Commission (FWC) with an unfair dismissal claim to argue. The Fair Work Commission (FWC) will uphold an unfair dismissal claim (that meets jurisdictional […]
Continue reading
Fixed-Term Contract Terminations – Fair Work Commission ViewA recent Fair Work Commission (FWC) determination (Nesci v The Playford Hotel – [2018] FWC 5777) should have many employers scurrying to review the fixed term contract of all employees. On 5 July 2017 Ms Nesci accepted a 12 month fixed term contract of employment which gave the start […]
Continue reading
Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question… A complainant can be supported during a workplace investigation with a support person. In fact, anyone who is involved in a formal investigation, i.e. a complainant, […]
Continue reading
Recently I posted a comment in LinkedIn about a particular incident in which a young CFA volunteer was subjected to physical assault by other CFA volunteers in the presence of so called ‘team members’ who witnessed the assault and appeared unperturbed and did not intervene. My LinkedIn comment was: “What does it say when this behaviour […]
Continue reading
I recently had the pleasure of chatting with Georgie Harman, CEO of beyondblue about the actions that contribute to mentally healthy workplaces. I recorded the discussion which you can listen to here and/or, take a look at some of the notes taken from the recording below. beyondblue provides access to information, tools, help lines and other […]
Continue reading
Just as a meeting agenda keeps a meeting on track, a mediation meeting framework ensures that all important steps are covered and important discussion items are raised and addressed. This framework can provide structure and confidence for a less experienced mediator. One of the most important tips I can offer you is not to rush […]
Continue reading
We have all seen signs in stores and at service counters alerting customers they will not be served if they are talking on their mobile phone. We all know there is an etiquette associated with the use of mobile phones, but did you know the use of these devices could also be causing conflict in […]
Continue reading
Being able to communicate and manage in an assertive manner is a skill that takes practice and confidence. Here are some tips for your behaviour, that will automatically see you being perceived by others as a more assertive communicator. These tips will help you feel more confident and will support your resolve to continue to […]
Continue reading
