‘Emotional Agility’ as a Workplace Mediator

Susan David, psychologist and author or the book ‘Emotional Agility’ states that organisations need to get comfortable with uncomfortable emotions in order to provide a psychologically safe workplace in which staff feel safe to bare their emotional truth. She believes that when leaders are comfortable with uncomfortable emotions, they are better equipped to listen to staff and explore the real drivers of the emotion to uncover mutually beneficial outcomes for both the staff member and the organisation.
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