Workplace Investigations

Workplace Harassment – different to bullying

Workplace Harassment – different to bullying

Workplace harassment is unlawful when someone is made to feel offended, intimidated, insulted or humiliated because of characteristics specified under anti discrimination laws and other legislation such as the Fair Work Act. The definition of harassment, only takes into consideration how the receiver felt and not the intentions of the person exhibiting the harassing behaviour/s. […]

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‘Conflict is inevitable, combat is optional’

‘Conflict is inevitable, combat is optional’

This quote from famous US author, Max Lucado rings so true for all conflict situations we can think of. In all of life’s situations, it is how we chose to respond (and not react) that will determine whether the outcomes of conflict are constructive or destructive. Remembering that we have the option to avoid combat, that […]

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Why managers dismiss workplace conflict

Why managers dismiss workplace conflict

Workplace conflict between staff, if left unchecked, tends to escalate – but most managers have a natural inclination to dismiss it. Employees are often promoted to management positions because they have particular skills – which are usually technical as opposed to interpersonal – and a certain level of resilience. They tend to cope well with […]

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The cost of public rebuke

The cost of public rebuke

Catherine Gillespie, Director of Workplace Conflict Resolution, was asked in Feb 2011 to provide comment to ‘hrdaily’ on a case where a business coach had been accused of publicly rebuke a staff member within a team being coached. Follow this link to read the tribunal ruling, outcomes, and Catherine’s comments of caution and preferred approaches.

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