Well…no. I wouldn’t suggest that this is the best way of finding a solution that really meets the needs of both parties. In the recent past, everyone would have thought this was the right thing to do. I give a little, you give a little and we can settle knowing that we’ve basically been able […]
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Having to investigate a formal grievance cannot be avoided. But when you are busy with other competing priorities and the complaint issues or the investigation process seems too complicated – its tempting to give your attention to another task on your list. Now, more so than in the past, employees seem quite aggrieved about many […]
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Since every communication-interaction with a staff member has the potential to impact positively or negatively on workplace relationships and therefore impact on productivity, engagement [and] retention, every conversation with staff is critical . Follow the link to read our Workplace Conflict Resolution article about critical conversations published in ‘hrdaily‘ in June 2011. (Free registration is required on the […]
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When we explicitly or implicitly give others the responsibility to solve a mutual problem, we are removing ourselves from the process and diminishing our voice. With time, it then becomes harder to contribute to the discussion or the solution and inevitably we become silent. Without assertively sharing the responsibility for joint problem solving, we leave […]
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Recently, the Victorian Government passed legislation that now means the act of bullying can be viewed as a criminal offence. Employees convicted of bullying could be ordered jail terms of up to 10 years. In conjunction with this, Worksafe can still prosecute the employee, manager,company director and/or company owner/s for bullying and/or vicarious liability and fines […]
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This quote from famous US author, Max Lucado rings so true for all conflict situations we can think of. In all of life’s situations, it is how we chose to respond (and not react) that will determine whether the outcomes of conflict are constructive or destructive. Remembering that we have the option to avoid combat, that […]
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A recent blog by Team Management Systems likened active listening to playing the game of ‘Chinese Whispers’. Even when the starting person initiates the game with a simple, short sentence and distractions are kept to a minimum in a quiet room – the end person still doesn’t always get the complete and accurate message as […]
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Much has been said about conversations being critical, courageous and difficult. Every conversation is critical in building workplace relationships, improving productivity, engagement, retention etc. Having constructive conversation skills means that no conversation should be difficult or take courage to initiate or respond. Aim for a constructive interaction with colleagues – every time.
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Workplace conflict between staff, if left unchecked, tends to escalate – but most managers have a natural inclination to dismiss it. Employees are often promoted to management positions because they have particular skills – which are usually technical as opposed to interpersonal – and a certain level of resilience. They tend to cope well with […]
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Read about the important steps you should be taking when preparing for your next negotiation – even if that is just a meeting with a colleague where you must put forward your ideas and win their approval. These steps are covered in the article written by Workplace Conflict Resolution and published by ‘hrdaily‘ in July […]
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