Mediation Training

Anti-bullying Series 2 – What is reasonable management action?

when is management action considered reasonable

The second in our series of online training sessions briefing HR professionals and managers about the upcoming Anti-Bullying Measures to be introduced on January 1 under changes to the Fair Work Act. In this session, we explore what management action is and when it would be considered reasonable. 0:20 – What is not bullying?1:22 – […]

Continue reading

Fair Work Commission Handling Of Stop Bullying Orders

how will the FWC manage a stop bullying order

The third in our series of online training sessions briefing HR professionals and managers about the upcoming Anti-Bullying Measures to be introduced on January 1 under changes to the Fair Work Act. In this session, we explore how the Fair Work Commission will manage Stop Bullying Orders. 0:15 – The Legislation 1:01 – Worker in […]

Continue reading

Bullying Complaints And The Critical Steps To Manage Them

pencils highlighting a pencil

I’m sure that many managers have lost count of the number of times a staff member has come to them in confidence and said, “I’m being bullied. I don’t want you to do anything but…” This dilemma is often discussed with me during Management Training for the Prevention of Unlawful Discrimination, Harassment and Bullying. Managers […]

Continue reading

The Legal Risks Associated With Bad Employee Behaviour?

How Exposed Is Your Organisation To The Legal Risks Associated With Bad Employee Behaviour?

When an employee suffers bullying, harassment or unlawful discrimination in the workplace, who pays the price for such behaviour? Where an employee feels that they have suffered damage because of bullying, harassment or discrimination in the workplace, the employee may choose to proceed with civil action to recover the costs for such damages.  The individual […]

Continue reading

Don’t Be Seen In The Spotlight For All The Wrong Reasons

How to avoid seeing your organisation’s name in the spotlight for all the wrong reasons

An ex-employee of Flight Centre Ltd who believes he has been victimised and demoted (and who ultimately lost his job) because he raised concerns about bullying in the workplace has recently filed an adverse action claim in the Federal Court. If found guilty, Flight Centre Ltd faces paying compensation for damages – an amount which […]

Continue reading

Dealing with anger in the workplace

closed fist

“When a person expresses anger towards another, they are actually reflecting on anger within themselves. In essence, “a person cannot be angry with someone else, they can only be angry with themselves”. 1 Do you find yourself exposed to your work colleagues angry rant or stoney silence? Do they make you feel angry too? Rather than […]

Continue reading

Courageous conversations or change management 101?

Courageous conversations or change management 101?

Mediation visionary Raymond Shonholtz posted a guest blog item on the New York Peace Institute website in November 2011. His comments explored the notion of courageous conversations. He spoke of conversations as being courageous because both the person’s actions and the message they delivered, put them in a position which was usually fraught with danger, […]

Continue reading

Mediation – a restorative and transformative approach

workers in a meeting

Mediation is a well-known alternative dispute resolution method. However it is extremely under-utilised in the Australian workforce. Many managers and employers dismiss disputes between employees as ‘trivial’ believing that their staff should ‘get over it’ and ‘grow up’. However if staff don’t have the skills to resolve such disputes – many cannot just ‘get over it’.

Continue reading

Conflict Resolution via Self-Management

Multi tool signifying a do it yourself approach to conflict resolution

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so. It is important that you, the complainant, remain calm and polite. This process should […]

Continue reading

Workplace Harassment – different to bullying

Workplace Harassment – different to bullying

Workplace harassment is unlawful when someone is made to feel offended, intimidated, insulted or humiliated because of characteristics specified under anti discrimination laws and other legislation such as the Fair Work Act. The definition of harassment, only takes into consideration how the receiver felt and not the intentions of the person exhibiting the harassing behaviour/s. […]

Continue reading