Mediation Training

The Role Of Generosity In Mediation

The Role of Genorisity In Mediation

At some point in a mediation, one person will ‘shift’ from presenting and defending their perspective to genuinely acknowledging the hurt, frustration, loss or other feeling of pain being expressed by the other.To ‘move’ from a place of focusing only on one’s own opinions and perspectives, a place that has been a type of sanctuary […]

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Managing Narcissistic Behaviour in the Workplace

Managing Narcissistic Behaviour in the Workplace

Managing Narcissistic Behaviour in the WorkplaceStaff demonstrating narcissistic behaviours can undermine a company’s culture and character. Our Advanced Conflict Resolution training sessions can be tailored to include discussions on narcissistic behaviour. Discussions about behaviours in a workplace that may be influenced by one or more personality trait disorders can only be general in nature. While the […]

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Workplace Complaints And Manager’s Responsibilities

What should a manager do if a workplace complaint is submitted in confidence?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…What is an example of a formal workplace investigation being investigated? ​Managers can be held vicariously liable if they are aware that potentially unlawful behaviour (like bullying, […]

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How to Manage Anonymous Workplace Complaints

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplace investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few times and which we have had some success in addressing – How to manage anonymous workplace […]

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When is Workplace Mediation Needed?

When is Workplace Mediation Needed?

The majority of workplace conflict is interpersonal conflict arising from miscommunication, misunderstanding and inappropriate behaviours. In some cases, but not all, workplace mediation may be required to resolve the conflict. There will always be some type of conflict in the workplace because our communication skills are not always effective and constructive, we tend to misunderstand […]

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Mediation – Steve Wozniak’s words of wisdom to Steve Jobs

Eye representing focus on mediation

This case highlights the importance of mediation and one of the reasons for engaging the services of an independent workplace mediator. Steve Wozniak understood that issues for debate and confrontations are not black and white and sometimes we need to look at things differently. In an article  written by mediator, Jan Schau, she refers to the […]

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Addressing both hammer and needle incidents

Hammer and Needle representing metaphor for workplace bullying

Bullying consists of sledge hammers and needles. Chicago Tribune Columnist, Rex Huppke recently wrote about the impact of workplace bullying. He stated: “With workplace bullying, it’s not just the hammers, it’s the day-to-day needles that add up.  “When it comes to workplace bullying, we often focus on the hammers and not the needles.  “Hammers are […]

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Effective Communications In The Workplace

Effective_Communication

Would you like your managers to communicate more effectively? 85% of conflict is not really conflict but issues arising out of poor communications. To minimise the occurrence of this ‘type of conflict’, we recommend managers are trained in the art of using a ‘precision communication’ model. Precision communication model A precision communication model aims to […]

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Anti-bullying Series 1 – What is workplace bullying?

what is workplace bullying image

The first in our series of online training sessions briefing HR professionals and managers about the upcoming Anti-Bullying Measures to be introduced on January 1 under changes to the Fair Work Act. In this session, we explore what sort of behaviours might be considered bullying under the regulations. 02:52 – Definition of Bullying 03:58 – […]

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