Hints and tips

‘Conflict is inevitable, combat is optional’

‘Conflict is inevitable, combat is optional’

This quote from famous US author, Max Lucado rings so true for all conflict situations we can think of. In all of life’s situations, it is how we chose to respond (and not react) that will determine whether the outcomes of conflict are constructive or destructive. Remembering that we have the option to avoid combat, that […]

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Active Listening And Minimising Distractions

Active listening

A recent blog by Team Management Systems likened active listening to playing the game of ‘Chinese Whispers’. Even when the starting person initiates the game with a simple, short sentence and distractions are kept to a minimum in a quiet room – the end person still doesn’t always get the complete and accurate message as […]

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Critical conversations?

Critical conversations

Much has been said about conversations being critical, courageous and difficult. Every conversation is critical in building workplace relationships, improving productivity, engagement, retention etc. Having constructive conversation skills means that no conversation should be difficult or take courage to initiate or respond. Aim for a constructive interaction with colleagues – every time.

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