Hints and tips

Grievance Handling Procedures And Informal Complaints

dog listening

With respect to taking notice of informal complaints and where they fit in the context of grievance handling procedures –there are three types of manager: Those who, when listening to staff, just hear comments but don’t consider them as grievances; Those who, when listening to staff, hear a concern and hold further discussions; and Those […]

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Why Negotiation & Conflict Resolution Can Elude Us

Two_Camels

When embroiled in a problem – there is usually something at stake – maybe something intangible like ego/pride, justice/fairness or something more evident like financial or material gain. ‘Having a stake’ in the outcome causes bias, limiting perceptions and therefore possibilities in the way options for solutions can be generated, considered, discussed and agreed upon. […]

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5 Common Workplace Investigation Mistakes

woman investigating a co-worker

Commentary by Elisa Walerys, WPCR Employee Relations Specialist Workplace investigations require a thorough, unbiased and procedurally fair approach. There are common mistakes made during all phases of the investigation process that can put the integrity of the investigation at risk. #1 – Not being responsive Taking too long to respond to a complaint can lead […]

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Bullying and reasonable management action

man and woman discussing at work

Let’s not confuse performance management and disciplinary action This confusion is based on an historical and outdated concept. It’s what I call the ‘old paradigm’ of performance management. Performance management is the management of performance or behaviour. This should be happening on an ongoing, informal and daily basis as manager’s work alongside their staff. It […]

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Are you ready to deal with your employee’s emotional storm?

man in emotional ordeal

Dr Anil Behal (@BehalDr) describes an emotional storm as “an incredibly powerful constellation of emotions and feelings that must be sorted and worked through”. As HR Manager, you don’t need a psycho-therapeutic or psychoanalytic background to know that emotional employees can be quite destructive in the workplace – like a storm or cyclone raging over […]

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Performance Appraisals And Constructive Feedback

PerformanceAppraisal

Leadership development consultancy, Zenger/Folkman, were analysing 360 evaluations when working with the top three levels of management in a multinational company and wondered if the evident bias of some managers to consistently rate their direct reports higher or lower than the average  had any effect on the performance on their staff. The results showed:

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What Is Genuine Redundancy?

Catherine Gillespie podcast

Catherine Gillespie, Director of Workplace Conflict Resolution, and Martin Reid, Principal and Head of Litigation at Coulter Roache Lawyers, discuss what employers and managers need to understand about redundancy, particularly with respect to ‘genuine’ redundancy. Transcript Catherine:  Hi I’m Catherine Gillespie Director of Workplace Conflict Resolution and I’m speaking with Martin Reid, Principal and Head […]

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Before You Dismiss An Employee

Catherine Gillespie podcast

Interview between Catherine Gillespie, Director of Workplace Conflict Resolution, and Martin Reid, Principal and Head of Litigation at Coulter Roache Lawyers, discussing protocols and legal considerations for employers in Australia considering dismissal of an employee. Transcript Catherine:  Hi I’m Catherine Gillespie Director of Workplace Conflict Resolution and I’m speaking with Martin Reid, Principal and Head […]

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