Conflict Resolution

Bullying and reasonable management action

man and woman discussing at work

Let’s not confuse performance management and disciplinary action This confusion is based on an historical and outdated concept. It’s what I call the ‘old paradigm’ of performance management. Performance management is the management of performance or behaviour. This should be happening on an ongoing, informal and daily basis as manager’s work alongside their staff. It […]

Continue reading

A Refocus on Bullying Behaviours

hands up vector

Workplace Conflict Resolution is keenly aware of the high volume of bullying behaviours that are still occurring in our workplaces. The consequence of such behaviours sees us invited into workplaces to conduct mediations and grievance investigations. Proactive organisations are seeking our support early, before reported incidents of bullying, so that appropriate training can be offered […]

Continue reading

The Role Of A Support Person In A Disciplinary Conversation

disciplinary meeting

This post is contributed by Workplace Conflict Resolution’s Legal Commentator, Tiffany Healy One of the most challenging tasks an employer must face is managing and disciplining their employees. Employers are often confronted with situations where they are required to convene meetings to discuss sensitive issues including managing the performance of an employee, discussing inappropriate behaviour in […]

Continue reading

High Demand Employees

High Demand Employees

Does your organisation have a small cohort of employees that sap the energy out of you, leaving you mentally exhausted each time you have to interact with them? Do they seem to take your energy and use it to fuel and feed their own reactions, escalating situations beyond logical comprehension? American data indicates that approximately […]

Continue reading

Bullying happens in the workplace because…

gossip in the workplace

From our experience of working with many and varied clients, workplace bullying happens because managers allow it to. Some managers may condone bullying (and in fact display bullying behaviours themselves) because they either consciously or subconsciously subscribe to such ideas as: –          this is the way a person is treated when they are ‘different’ or […]

Continue reading

The Legal Risks Associated With Bad Employee Behaviour?

How Exposed Is Your Organisation To The Legal Risks Associated With Bad Employee Behaviour?

When an employee suffers bullying, harassment or unlawful discrimination in the workplace, who pays the price for such behaviour? Where an employee feels that they have suffered damage because of bullying, harassment or discrimination in the workplace, the employee may choose to proceed with civil action to recover the costs for such damages.  The individual […]

Continue reading

Avoiding conflict around change

men in crossed arms

Many organisations have learnt that much time and effort must go into preparing for change. It is important to have certainty around the process or procedure that is being changed and clarity about how this will be presented to staff and then implemented. All the effort that goes into setting up trust between management and […]

Continue reading

Conflict Resolution via Self-Management

Multi tool signifying a do it yourself approach to conflict resolution

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so. It is important that you, the complainant, remain calm and polite. This process should […]

Continue reading

‘Conflict is inevitable, combat is optional’

‘Conflict is inevitable, combat is optional’

This quote from famous US author, Max Lucado rings so true for all conflict situations we can think of. In all of life’s situations, it is how we chose to respond (and not react) that will determine whether the outcomes of conflict are constructive or destructive. Remembering that we have the option to avoid combat, that […]

Continue reading