Conflict Management

Why Negotiation & Conflict Resolution Can Elude Us

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When embroiled in a problem – there is usually something at stake – maybe something intangible like ego/pride, justice/fairness or something more evident like financial or material gain. ‘Having a stake’ in the outcome causes bias, limiting perceptions and therefore possibilities in the way options for solutions can be generated, considered, discussed and agreed upon. […]

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Bullying and reasonable management action

man and woman discussing at work

Let’s not confuse performance management and disciplinary action This confusion is based on an historical and outdated concept. It’s what I call the ‘old paradigm’ of performance management. Performance management is the management of performance or behaviour. This should be happening on an ongoing, informal and daily basis as manager’s work alongside their staff. It […]

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Are you ready to deal with your employee’s emotional storm?

man in emotional ordeal

Dr Anil Behal (@BehalDr) describes an emotional storm as “an incredibly powerful constellation of emotions and feelings that must be sorted and worked through”. As HR Manager, you don’t need a psycho-therapeutic or psychoanalytic background to know that emotional employees can be quite destructive in the workplace – like a storm or cyclone raging over […]

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What Bullying is Not and Reasonable Management Action

What Bullying is Not and Reasonable Management Action

This post is contributed by Workplace Conflict Resolution’s Legal Commentator, Tiffany Healy I recently presented at The Future of Industrial Relations Conference in Sydney. Presenting on the topic of bullying in the workplace, I addressed what reasonable management action entails and also addressed what bullying is NOT in the workplace. It is clear that workplace bullying […]

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Workplace Stress – Conflict And Bullying As Causes

Man feeling workplace stress

Access EAP recently compiled data across all the industries they work with and found the top five causes of workplace stress are: Job insecurity Work overload Organisational change Conflict with manager or colleagues Bullying and harassment We all need some healthy level of stress for stimulation. This amount is different for each of us. Not […]

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Overcoming Resistance to Mediation or Conflict Resolution

woman with folded arms

In my work I am frequently asked questions about how to overcome resistance to mediation or conflict resolution processes. Resistance can be displayed either by management or staff and is usually based in fear due to misunderstanding of the intent of offering/using mediation and the mediation process itself. To be able to encourage participation in […]

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A Refocus on Bullying Behaviours

hands up vector

Workplace Conflict Resolution is keenly aware of the high volume of bullying behaviours that are still occurring in our workplaces. The consequence of such behaviours sees us invited into workplaces to conduct mediations and grievance investigations. Proactive organisations are seeking our support early, before reported incidents of bullying, so that appropriate training can be offered […]

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Too Busy To Investigate Frivolous Workplace Complaints?

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Making an assumption that a workplace complaint is frivolous without investigation to substantiate this stance is fraught with danger. What if the complaint does have a genuine basis but you have allowed yourself to be biased by a manager’s perspective and interpretation of events and therefore don’t believe an investigation is necessary? Not to worry […]

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