Many years ago I attended a workshop conducted by Bill Eddy, co-founder and Chief Innovation Officer at the High Conflict Institute in California. Bill pioneered the High Conflict Personality Theory (HCP) and is considered an expert in managing disputes involving people with high conflict personalities.I know that some readers will be thinking they have a […]
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In a previous article, I explained which behaviours may constitute a negative micro behaviour and how the display of such behaviours should be best managed and addressed. In this article, I would like to explore with you why a staff member may display negative micro behaviours at work. All actions, all behaviours, whether overt or covert, whether […]
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In an HRM article (September 2021), a consulting workplace psychologist identified 8 negative micro behaviours which lead to interpersonal tensions and conflict. These behaviours were identified as:Interrupting othersNegative body languageIrritable or arrogant demeanourComplaining and gossiping about othersInappropriate humour or offensive commentsLack of greetingsOffering unsolicited adviceNot completing work in a timely manner.I am going to add to […]
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“I’m fine.” You may be fine but how you’re delivering that answer might give away more information than you think.Have you asked an employee how they are and you receive a blunt response? Have they responded, “Fine” (in a deeper tone with slight, downward intonation)? Engaging your emotional intelligence, you know they aren’t fine at all.In […]
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At some point in a mediation, one person will ‘shift’ from presenting and defending their perspective to genuinely acknowledging the hurt, frustration, loss or other feeling of pain being expressed by the other.To ‘move’ from a place of focusing only on one’s own opinions and perspectives, a place that has been a type of sanctuary […]
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Harvest Business Review wrote a summary of an article posted on the @harvardbiz website (click here https://hbr.org/2018/12/what-to-do-if-you-think-your-boss-is-shutting-you-out). This summary was adapted from “What to Do If You Think Your Boss Is Shutting You Out,” (by Liz Kislik) and suggested that when your boss is shutting you out, you should:firstly verify whether your perception of what […]
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Are the suggested actions in this infographic from Our Watch in this infographic (‘When you see disrespect towards women – #DoSomething’) the same for when we see disrespect for men in the workplace? Disrespectful behaviour towards men or women in the workplace is not acceptable. Putting these passive strategies into practice is certainly better than […]
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Managers play a crucial role in reducing interpersonal workplace conflict, but for a number of reasons they often don’t recognise when issues require intervention, a conflict resolution specialist says. Conflict usually stems from one person’s interpretation of another’s behaviour, thinking and intentions, Workplace Conflict Resolution managing director Catherine Gillespie told HR Daily ahead of her upcoming […]
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‘Getting to the heart of conflict’ is the name of a book written by Professor Bernie Mayer, Lecturer in Negotiation and Dispute Resolution at Creighton University. I recently attended a workshop presented by Bernie. He offered a mixture of self reflection and group sharing opportunities along with offering the insights he has gathered, tested, and […]
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Why I am in conflict with you…I am in conflict with you because I don’t trust you.I don’t trust you because you have done and said things that contradict what I think is acceptable.Behaviours (actions and comments) that I find acceptable are ones which:Show me respectSupport my effortsAlign with my valuesDo not make me feel […]
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