As a community support initiative, we have been providing leadership training via the St John of God Social Outreach International Health Service Program in East Timor. The Health Manager Program was established to address leadership and management capability among nurses and other leaders at the Hospital Nacional Guido Valadares’ (HNGV) in Dili. St John of God […]
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One Step One Life is a non religious, not for profit charity providing free English education, scholarships, teacher training and safe learning environments to help young Cambodians break the poverty cycle and follow their dreams. One Step One Life at a time.The charity was started in 2014 by Jake, then 19, wanting to make a […]
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An extension of our work at Workplace Harmony Solutions is our support of organisations which tackle mental health issues. Last month we had the pleasure of hosting a table at a business luncheon for headspace, a national youth mental health foundation dedicated to improving the wellbeing of young Australians.The Geelong branch is operated by Barwon […]
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I recently had the pleasure of chatting with Georgie Harman, CEO of beyondblue about the actions that contribute to mentally healthy workplaces. I recorded the discussion which you can listen to here and/or, take a look at some of the notes taken from the recording below. beyondblue provides access to information, tools, help lines and other […]
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Just as a meeting agenda keeps a meeting on track, a mediation meeting framework ensures that all important steps are covered and important discussion items are raised and addressed. This framework can provide structure and confidence for a less experienced mediator. One of the most important tips I can offer you is not to rush […]
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We have all seen signs in stores and at service counters alerting customers they will not be served if they are talking on their mobile phone. We all know there is an etiquette associated with the use of mobile phones, but did you know the use of these devices could also be causing conflict in […]
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The majority of workplace conflict is interpersonal conflict arising from miscommunication, misunderstanding and inappropriate behaviours. In some cases, but not all, workplace mediation may be required to resolve the conflict. There will always be some type of conflict in the workplace because our communication skills are not always effective and constructive, we tend to misunderstand […]
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Being able to communicate and manage in an assertive manner is a skill that takes practice and confidence. Here are some tips for your behaviour, that will automatically see you being perceived by others as a more assertive communicator. These tips will help you feel more confident and will support your resolve to continue to […]
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The first step to achieving collaboration is to recognise that in every situation we have a choice to react or to respond. Reacting comes from a place of fear and a need to defend oneself – whether this is achieved by attacking someone with aggression or avoiding a person or situation. When choosing to respond, […]
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Dealing with difficult people is the most reported psychosocial risk factor in European service industry workplaces. A major European report has found that dealing with difficult people and time pressures are the two most commonly reported psychosocial risk factors in Europe’s service industry. A significant report that surveyed nearly 50,000 businesses across 36 European countries […]
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