Constructive, Critical, Courageous or Difficult Conversations?

Constructive, Critical, Courageous or Difficult Conversations?

Since every communication-interaction with a staff member has the potential to impact positively or negatively on workplace relationships and therefore impact on productivity, engagement [and] retention, every conversation with staff is critical . Follow the link to read our Workplace Conflict Resolution article about critical conversations published in ‘hrdaily‘ in June 2011.  (Free registration is required on the […]

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Letting others take responsibility for solving the problem

Letting others take responsiblity for solving the problem

When we explicitly or implicitly give others the responsibility to solve a mutual problem, we are removing ourselves from the process and diminishing our voice. With time, it then becomes harder to contribute to the discussion or the solution and inevitably we become silent. Without assertively sharing the responsibility for joint problem solving, we leave […]

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Have Your Bullying Policies And Trainings Been Updated?

Say_no_to_bullying

Recently, the Victorian Government passed legislation that now means the act of bullying can be viewed as a criminal offence. Employees convicted of bullying could be ordered jail terms of up to 10 years. In conjunction with this, Worksafe can still prosecute the employee, manager,company director and/or company owner/s for bullying and/or vicarious liability and fines […]

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‘Conflict is inevitable, combat is optional’

‘Conflict is inevitable, combat is optional’

This quote from famous US author, Max Lucado rings so true for all conflict situations we can think of. In all of life’s situations, it is how we chose to respond (and not react) that will determine whether the outcomes of conflict are constructive or destructive. Remembering that we have the option to avoid combat, that […]

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Active Listening And Minimising Distractions

Active listening

A recent blog by Team Management Systems likened active listening to playing the game of ‘Chinese Whispers’. Even when the starting person initiates the game with a simple, short sentence and distractions are kept to a minimum in a quiet room – the end person still doesn’t always get the complete and accurate message as […]

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Critical conversations?

Critical conversations

Much has been said about conversations being critical, courageous and difficult. Every conversation is critical in building workplace relationships, improving productivity, engagement, retention etc. Having constructive conversation skills means that no conversation should be difficult or take courage to initiate or respond. Aim for a constructive interaction with colleagues – every time.

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Why managers dismiss workplace conflict

Why managers dismiss workplace conflict

Workplace conflict between staff, if left unchecked, tends to escalate – but most managers have a natural inclination to dismiss it. Employees are often promoted to management positions because they have particular skills – which are usually technical as opposed to interpersonal – and a certain level of resilience. They tend to cope well with […]

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The cost of public rebuke

The cost of public rebuke

Catherine Gillespie, Director of Workplace Conflict Resolution, was asked in Feb 2011 to provide comment to ‘hrdaily’ on a case where a business coach had been accused of publicly rebuke a staff member within a team being coached. Follow this link to read the tribunal ruling, outcomes, and Catherine’s comments of caution and preferred approaches.

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