Dealing with anger in the workplace

closed fist

“When a person expresses anger towards another, they are actually reflecting on anger within themselves. In essence, “a person cannot be angry with someone else, they can only be angry with themselves”. 1 Do you find yourself exposed to your work colleagues angry rant or stoney silence? Do they make you feel angry too? Rather than […]

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Avoiding conflict around change

men in crossed arms

Many organisations have learnt that much time and effort must go into preparing for change. It is important to have certainty around the process or procedure that is being changed and clarity about how this will be presented to staff and then implemented. All the effort that goes into setting up trust between management and […]

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Courageous conversations or change management 101?

Courageous conversations or change management 101?

Mediation visionary Raymond Shonholtz posted a guest blog item on the New York Peace Institute website in November 2011. His comments explored the notion of courageous conversations. He spoke of conversations as being courageous because both the person’s actions and the message they delivered, put them in a position which was usually fraught with danger, […]

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Mediation – a restorative and transformative approach

workers in a meeting

Mediation is a well-known alternative dispute resolution method. However it is extremely under-utilised in the Australian workforce. Many managers and employers dismiss disputes between employees as ‘trivial’ believing that their staff should ‘get over it’ and ‘grow up’. However if staff don’t have the skills to resolve such disputes – many cannot just ‘get over it’.

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Conflict Resolution via Self-Management

Multi tool signifying a do it yourself approach to conflict resolution

Self-management is an informal process that seeks to restore workplace relationships without looking for the alleged perpetrator to be disciplined in some way. It is only appropriate to try this method of conflict resolution if you feel safe to do so. It is important that you, the complainant, remain calm and polite. This process should […]

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Workplace Harassment – different to bullying

Workplace Harassment – different to bullying

Workplace harassment is unlawful when someone is made to feel offended, intimidated, insulted or humiliated because of characteristics specified under anti discrimination laws and other legislation such as the Fair Work Act. The definition of harassment, only takes into consideration how the receiver felt and not the intentions of the person exhibiting the harassing behaviour/s. […]

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Constructive, Critical, Courageous or Difficult Conversations?

Constructive, Critical, Courageous or Difficult Conversations?

Since every communication-interaction with a staff member has the potential to impact positively or negatively on workplace relationships and therefore impact on productivity, engagement [and] retention, every conversation with staff is critical . Follow the link to read our Workplace Conflict Resolution article about critical conversations published in ‘hrdaily‘ in June 2011.  (Free registration is required on the […]

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