Understanding The Importance Of Giving And Receiving Honest Feedback

Understanding

What happens when our managers can’t give honest feedback to staff?Let’s face it, we all like positive feedback. When given positive feedback, we reward our managers with loyalty, attention, greater productivity and motivation, and a tendency to not ‘rock the boat’. So both the staff member and the manager enjoy the rewards. To apply Freud’s term, […]

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Are Your Employees Fine? How To Properly Manage Conflict In The Workplace

Are Your Employees Fine

“I’m fine.” You may be fine but how you’re delivering that answer might give away more information than you think.Have you asked an employee how they are and you receive a blunt response? Have they responded, “Fine” (in a deeper tone with slight, downward intonation)? Engaging your emotional intelligence, you know they aren’t fine at all.In […]

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‘Emotional Agility’ as a Workplace Mediator

emotional agility in workplace

Susan David, psychologist and author or the book ‘Emotional Agility’ states that organisations need to get comfortable with uncomfortable emotions in order to provide a psychologically safe workplace in which staff feel safe to bare their emotional truth. She believes that when leaders are comfortable with uncomfortable emotions, they are better equipped to listen to […]

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Conflict In The Workplace And The Key To Setting It Right

Conflict In The Workplace And The Key To Setting It Right

A mediator is a ‘Conflict Engagement Practitioner’, a skilled, experienced and accredited mediator. They are external to the organisation and independent to the issues and understand how to constructively engage with conflict in any business.Their role is ‘not about making nice – it is about coming to grips with what is wrong and ‘setting it […]

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The Role Of Generosity In Mediation

The Role of Genorisity In Mediation

At some point in a mediation, one person will ‘shift’ from presenting and defending their perspective to genuinely acknowledging the hurt, frustration, loss or other feeling of pain being expressed by the other.To ‘move’ from a place of focusing only on one’s own opinions and perspectives, a place that has been a type of sanctuary […]

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Adverse action claims – are we likely to see a spike?

Adverse action claims – are we likely to see a spike

With many businesses having considered reducing the size of their workforce, it seemed one of the most talked about topics was unfair dismissal claims. Businesses were keen to ensure that in response to the downturn in revenue their corresponding economic situation was justification alone for any dismissal being fair.For what percentage of businesses did the […]

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To Investigate or Mediate?

To investigate or mediate?

To investigate or mediate?Sometimes managing staff can seem like a test of one’s skill to be able to delicately  walk on eggshells, particularly when one staff member starts making veiled complaints about another.No manager should dismiss or ignore such comments, avoid the conversation, or offer comments of consolation or agreement (either implicitly or explicitly).If a […]

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Eddie McGuire and The Bystander

Eddie McGuire and The Bystander

The recent comments made by Eddie McGuire while commentating on the coin toss by Cynthia Banham has had plenty of air time. I question the co-commentators who were laughing and agreeing with Eddie’s comments. What is their role as the ‘bystander’? We talk about the role of the witness in our bullying and harassment training, […]

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Managing Narcissistic Behaviour in the Workplace

Managing Narcissistic Behaviour in the Workplace

Managing Narcissistic Behaviour in the WorkplaceStaff demonstrating narcissistic behaviours can undermine a company’s culture and character. Our Advanced Conflict Resolution training sessions can be tailored to include discussions on narcissistic behaviour. Discussions about behaviours in a workplace that may be influenced by one or more personality trait disorders can only be general in nature. While the […]

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When Your Boss Is Shutting You Out

What to do when your boss is shutting you out

Harvest Business Review wrote a summary of an article posted on the @harvardbiz website (click here https://hbr.org/2018/12/what-to-do-if-you-think-your-boss-is-shutting-you-out). This summary was adapted from “What to Do If You Think Your Boss Is Shutting You Out,” (by Liz Kislik) and suggested that when your boss is shutting you out, you should:firstly verify whether your perception of what […]

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