Getting to the Heart of Conflict

Getting to the heart of conflict WPCR

‘Getting to the heart of conflict’ is the name of a book written by Professor Bernie Mayer, Lecturer in Negotiation and Dispute Resolution at Creighton University. I recently attended a workshop presented by Bernie. He offered a mixture of self reflection and group sharing opportunities along with offering the insights he has gathered, tested, and […]

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How to Manage Anonymous Workplace Complaints

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplace investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few times and which we have had some success in addressing – How to manage anonymous workplace […]

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The standard you walk past…

The standard you walk past…

Recently I posted a comment in LinkedIn about a particular incident in which a young CFA volunteer was subjected to physical assault by other CFA volunteers in the presence of so called ‘team members’ who witnessed the assault and appeared unperturbed and did not intervene. My LinkedIn comment was: “What does it say when this behaviour […]

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Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management?

Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management? Some situations might require a formal investigation, where complainants, respondents […]

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Does the complainant or respondent have to participate in a workplace investigation?

Does the complainant or respondent have to participate in a workplace investigation

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does the complainant or respondent have to participate in a workplace investigation? Though you might think it would be in the interests of a complainant to support […]

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Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint?

Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…If a staff member submits a formal complaint, should that also be supplied to the respondent to that complaint? When a complaint is lodged, sometimes it’s done […]

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What Sort of Workplace Incidents Do Not Warrant a Formal Investigation?

What Sort of Workplace Incidents Do Not Warrant a Formal Investigation

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…What is an example of an incident that doesn’t warrant a formal investigation? An example of an incident that doesn’t warrant a formal investigation would be something […]

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What is a Workplace Investigation and When Should You Initiate One?

Investigations Workplace

What is a Workplace Investigation? A workplace investigation is supposed to be procedurally fair process to try to determine whether allegations that have been raised against another person in the workplace are substantiated or not substantiated. So it’s a process of collecting facts and evidence to be able to make a determination on a balance […]

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St John of God Leadership Program In East Timor

St John of God and WPHS East Timor Interview

As a community support initiative, we have been providing leadership training via the St John of God Social Outreach International Health Service Program in East Timor. The Health Manager Program was established to address leadership and management capability among nurses and other leaders at the Hospital Nacional Guido Valadares’ (HNGV) in Dili. St John of God […]

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