If a complainant has a workplace investigation held against them what support can they call upon?

If a complainant has a workplace investigation held against them what support can they call upon?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…If a complainant has a workplace investigation held against them what support can they call upon? ​A complainant can be supported during a workplace investigation with a […]

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What should a manager do if a workplace complaint is submitted in confidence?

What should a manager do if a workplace complaint is submitted in confidence?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…What is an example of a formal workplace investigation being investigated? ​Managers can be held vicariously liable if they are aware that potentially unlawful behaviour (like bullying, […]

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Why Managers Let Workplace Conflict Grow

Why Managers Let Workplace Conflict Grow

Managers play a crucial role in reducing interpersonal workplace conflict, but for a number of reasons they often don’t recognise when issues require intervention, a conflict resolution specialist says. Conflict usually stems from one person’s interpretation of another’s behaviour, thinking and intentions, Workplace Conflict Resolution managing director Catherine Gillespie told HR Daily ahead of her upcoming […]

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How does management know the difference between needing a mediation as opposed to a workplace investigation?

How does management know the difference between needing a mediation as opposed to a workplace investigation?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…How does management know the difference between needing a mediation as opposed to a workplace investigation? The warning signs to know whether to conduct a mediation or a […]

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Getting to the Heart of Conflict

Getting to the heart of conflict WPCR

‘Getting to the heart of conflict’ is the name of a book written by Professor Bernie Mayer, Lecturer in Negotiation and Dispute Resolution at Creighton University. I recently attended a workshop presented by Bernie. He offered a mixture of self reflection and group sharing opportunities along with offering the insights he has gathered, tested, and […]

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How to Manage Anonymous Workplace Complaints

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplace investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few times and which we have had some success in addressing – How to manage anonymous workplace […]

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The standard you walk past…

The standard you walk past…

Recently I posted a comment in LinkedIn about a particular incident in which a young CFA volunteer was subjected to physical assault by other CFA volunteers in the presence of so called ‘team members’ who witnessed the assault and appeared unperturbed and did not intervene. My LinkedIn comment was: “What does it say when this behaviour […]

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Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management?

Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management? Some situations might require a formal investigation, where complainants, respondents […]

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Does the complainant or respondent have to participate in a workplace investigation?

Does the complainant or respondent have to participate in a workplace investigation

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does the complainant or respondent have to participate in a workplace investigation? Though you might think it would be in the interests of a complainant to support […]

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Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint?

Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…If a staff member submits a formal complaint, should that also be supplied to the respondent to that complaint? When a complaint is lodged, sometimes it’s done […]

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