About Workplace Conflict Resolution

Workplace Conflict Resolution is a division of Workplace Harmony Solutions, specialising in conflict management training, bullying and harassment training, grievance and workplace investigations, and workplace mediation. We provide services throughout Australia and the Asia-Pacific region.

Our Mission

To acknowledge the privilege of being invited into a workplace.

To deliver exceptional service.

To restore workplace harmony because every individual, every team and every workplace matters.

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Our Values

Maintaining confidentiality about matters within your business and around agreed aspects of our communications with each individual is of utmost importance to us.

We believe, that as consultants, we are in service to you and not the other way around! We will always invite your participation in the design of programs for your business and ensure the program aligns with your business policies and objectives. We will not alter any aspect of the program without your prior approval. We will always communicate exactly what we plan to deliver and then provide a follow up report on the progress or outcomes achieved. We remain accountable to you on every aspect of our delivery.

We believe in the notion of life-long learning. As consultants we strive to stay abreast of new trends, innovations and research. We aim to encourage and motivate your staff to move beyond the boundaries of the action-learning projects within our programs.

We realise that everyone frames reality and takes in all modes of communication through the filters of their own experiences, beliefs, values etc. On this basis, we ‘seek first to understand’.

We approach all interactions with only positive regard for each client. This means that we do not form preconceived ideas or judgements about that person or the situation. We also believe that each person has the inherent ability to be able to enact the change they desire. It is our role to provide skills training and objective feedback that supports a faster journey forward toward greater achievement and self-actualisation.

Catherine Gillespie - Managing Director
M. Wkpl&EmpLaw, M. ConRes, B.Ed (Sec), GAICD, CAHRI, FIML, FRI

Catherine Gillespie (Close up)

With particular expertise in teaching communication and collaborative negotiation skills, Catherine has made a marked difference to the organisations she has worked with. She empowers teams and managers to adopt constructive styles that support harmony, productivity and progress in the workplace. Catherine has a particular interest in Challenging Behaviours and High Conflict Personalities within the workplace.

As a qualified, International Certified Mediator and Nationally Accredited Advanced Mediator, Catherine is able to support parties to more fully understand their dispute and work towards agreements for future workplace behaviours and interactions.

Catherine is also Senior Experienced Workplace Investigator, is a member of the international Association of Workplace Investigators (AWI) and has completed the CEL Ethical Leadership Course. Catherine has also been appointed as an AHRI Councilor.

Catherine brings an holistic, mindful and curious approach such that she is able to recognise systemic issues underlying workplace issues and advise on employee relations, human resources, leadership and other factors that impact on harmony, culture and performance.

Always endeavouring to improve her skills, Catherine has attained several relevant qualifications including: Master of Workplace and Employment Law (Monash University, Faculty of Law), Master of Conflict Resolution (La Trobe University, Faculty of Law), Certificate in Professional Coaching (Coachcorp Pty Ltd), Certificate IV in Assessment and Workplace Training and a Bachelor of Education (Secondary – Maths & Physics, Deakin University). She is also an Accredited LSI/GSI Practitioner (Human Synergistics®), Conflict Dynamics Profile® Practitioner (Leadership Development Institute, Eckerd College), Team Management Profile® and Strategic Team Development Profile® Practitioner (Team Management Systems®) and an Accredited Advanced Mediator (LEADR Australia). Catherine has Extended Level 2 Accreditation in DISC, a psychometric assessment tool used for improved individual interactions and performance and leadership development.

Catherine is also a Graduate of the Australian Institute of Company Directors Course and the Centre for Ethical Leadership (CEL) Ethical Leadership Course and works with Board members and Senior Executives to facilitate strategy discussions, address cultural concerns and assist their growth as high performing individuals leading high performing teams.

These qualifications, along with extensive experience, have led Catherine to be appointed to a number of Board positions. These roles have ranged in industry sector and type from sport to NFP Community Health including a Victorian Government appointment. Catherine has also been appointed as an Australian HR Institute (AHRI) Councilor.

Whilst earning her Master Degree of Conflict Resolution, Catherine was awarded the Dean’s Award for Academic Excellence.

Catherine draws on her experience in international sport as both a netball player (Australian Netball Team – 1988, Vice Captain Aus U/21 Team – 1986) and Level 3 Nationally Accredited Coach (Head Coach – Malaysian Commonwealth Games Netball Squad – 1995/96, Mentor Coach, Malaysian Team, World Championships 2011, Singapore) and brings this facet of coaching, teamwork and excellence to her work in the corporate arena. Her contribution to sport in Australia has led to her being a recipient of the Australian Sports Medal Award (for services to sport).

Workplace Conflict Resolution Services

Mediation, facilitation, conciliation, arbitration and negotiation services (onsite or virtual)

  • Board, Executive, all staff
  • Teams
  • Shuttle meditation
  • Face to Face or by video conference
  • Business Partners
  • Business to Business

  • Assist with a Return to Work (RTW) process

Remote workforce training services
(virtual and tailored)

  • Improved communications in a virtual world
  • Making sense in times of change and staying resilient
  • How to address and resolve conflict in a virtual world
  • Managing your wellbeing while working from home
  • Stress Management, Resilience, Wellbeing
  • Effective Communication
  • Performance Management
  • Emotional Intelligence
  • High Performing Teams

Investigation services (onsite or virtual)                           

  • Grievances
  • Cultural: team or whole department reviews
  • Review of previous investigations by other agencies
  • Risk analysis
  • As preparation for a Fair Work Commission hearing

Training services (onsite, virtual and tailored)               

  • Prevention of Bullying and Harassment
  • Conflict Management
  • High Conflict Personalities
  • Change Management
  • Complaints Handling


Association of Workplace Investigators

The Association of Workplace Investigators (AWI) is an international, professional membership association for lawyers, human resource professionals, private investigators, psychologists, risk and compliance managers, in house legal counsel and many others who conduct, manage or have a professional interest in impartial workplace investigations. Australasian Association of Workplace Investigators (AAWI) is a chapter of AWI.

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AAWI mission: To promote and enhance the quality of impartial workplace investigations and provide mutual support for those who work in this field.

Australian HR Institute

AHRI sets the professional standard for HR in Australia through HR certification; provides formal education and training services in HR, people management and business skills; produces world-class conferences; and holds seminars and networking opportunities all over Australia – including their biggest annual event – the AHRI National Convention. Each year, AHRI commends excellence in HR practice across Australia through the highly regarded AHRI Awards.

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Resolution Institute 

Resolution Institute is a vibrant community of mediators, arbitrators, adjudicators, restorative justice practitioners and other DR professionals. Created as a result of the integration of LEADR with IAMA in 2014, Resolution Institute are a not-for-profit organisation with more than 4,000 members in Australia, New Zealand and the Asia Pacific region.

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Industrial Relations Society of Victoria

The Industrial Relations Society of Victoria is an organisation committed to fostering discussion, research and education in the fields of industrial and employment relations and related areas of interest. The Society's substantial membership is drawn primarily from five main areas: trade unions, employers, government, academic institutions and the legal profession.

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Institute of Managers and Leaders

The Institute of Managers and Leaders is a non-profit Membership organisation and the gold standard-setting professional body for management and leadership competence and excellence. We passionately believe that great leadership is the first step towards a better world and for 76 years, we have been supporting professionals on their leadership journey in keeping with our vision – “Creating better managers and leaders for a better society”.

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Australian Dispute Resolution Association

The Australian Dispute Resolution Association brings together dispute resolution practitioners to provide them with the following: representation on the Mediator Standards Body, an opportunity to become Nationally Accredited Mediators, networking events, seminars and workshops. ADRA was established in 1986 and has been at the forefront of dispute resolution in Australia. ADRA embraces all forms of dispute resolution and pride themselves not only on their heritage, but also in their commitment to future development of dispute resolution.

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Australian & New Zealand Mental Health Association

The Australian and New Zealand Mental Health Association Inc. is a non government, not for profit organisation. The advisory board representatives have a wide background in Mental Health issues within Australia and New Zealand. The role of the Association is to advance the field of mental health through the application of knowledge about mental health. From mental health education, training and research to mental health advocacy.

Australian and New Zealand Mental Health Association logo

International Mediation Institute

International Mediation Institute is a non-profit initiative driving transparency and standards in mediation, worldwide. With the Vision of Professional Mediation Worldwide: Promoting Consensus and Access to Justice, we set and achieve high mediation standards, convene stakeholders and parties, promote understanding and adoption of mediation, and disseminate skills for parties, counsel, and mediators.

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