Daily Archives: June 3, 2019

To Investigate or Mediate?

To investigate or mediate?

To investigate or mediate?

Sometimes managing staff can seem like a test of one’s skill to be able to delicately walk on eggshells, particularly when one staff member starts making veiled complaints about another.

No manager should dismiss or ignore such comments, avoid the conversation, or offer comments of consolation or agreement (either implicitly or explicitly).

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