Client Feedback

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  • INVESTIGATIONS
  • MEDIATIONS
  • training
  • Leadership

“The mediation went ahead with some very difficult parties. I was impressed by WPCR's professionalism with these parties and also appreciated the flexibility and assistance they provided whilst we were organizing the mediation sessions. ”

Otway Health Lpogo

                          Sarah Crean,                             HR Coordinator

AUSTRALIAN RAIL TRACK CORPORATION

“The team facilitation day for me, my team and my business has laid the foundation for success both in the immediate and the longer term. The team has worked through some barriers that have undermined our ability to work together, but more importantly have developed skills to use with each other and with all other members of the team to make sure we do the best job we can. The dollar cost of effective team facilitation is well outweighed by the very real financial benefits that a thriving team can deliver, and the cost of failing to engage with a process like this is far bigger than the bottom line of the invoice.

To the facilitator's individual credit, she was able to very effectively identify barriers and issues to make sure everything was addressed in the right way, at the right time, with the right people, with courtesy and respect (and firmness when needed). This has been a particular strength in your approach that is fundamental to your success, in my opinion.

I do look forward to working with you again, but not in crisis management next time - some team-based education is something I'd like to pursue.”

Business Owner of

multiple Medical Practices

“I utilised the services of Workplace Conflict Resolution to facilitate a workplace mediation that was skilfully and promptly resolved by the mediator and avoided heading down the adversarial investigation and costly path of a workers’ compensation claim. I can highly recommend Workplace Conflict Resolution in conducting workplace mediations.”

Justin C.

SELF INSURANCE MANAGER

“I engaged WPCR to assist with a team who have been working together for a number of years who as a result have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team, although initially hesitant, commented on the value of the session’. 


Mediation Client 2016.

“I would like to thank you for your guidance, encouragement and assistance throughout this process. I felt that there were some really good outcomes and decisions from the mediation.”

                        Mediation client

SEPTEMBER 2014

“The mediation and team facilitation recently undertaken by Workplace Conflict Resolution has resulted in an immediate positive change to a team's culture. The changes we have seen have continued with how the team works together.”

Otway Health Lpogo

                        Tamara Metcalfe,                       People, Culture and Development Advisor

AUSTRALIAN RAIL TRACK CORPORATION

I engaged WPCR to assist with a team who have been working together for a number of years, as a result they have faced numerous challenges within an inherent culture. The facilitator was able to provide a ‘safe environment’ to open discussions relating to identifying team issues and processes, offering feedback on how a behaviour may impact the rest of the team, negotiating future conduct and setting expectations. The team although initially hesitant, commented on the value of the session.

     Program Manager 

NATIONAL NOT FOR PROFIT

WPCR's Mediator managed the whole situation so professionally and did a brilliant job. I was really uneasy about the whole situation. Thanks to the Mediator's coaching and tips, I was able to prepare and phrase everything positively to get a good outcome. I can’t thank you enough for turning around my negative work situation. I also passed on my appreciation and how impressed I was with WPCR'S Mediator to HR.

Mediating Party 2016

NOT FOR PROFIT

“I was really impressed with the professionalism and way that WPCR's Facilitator managed the mediation. I was in a very emotional state and going through a lot of stress. WPCR's Facilitator made me feel comfortable and eased my stress. I was surprised by how well everything went and the outcome has been really positive. I feel in a much better place now. Thank you! WPCR created an environment in which I was given an opportunity to put my views forward and be heard, and where both parties were treated fairly. I was very satisfied with the process and the standard of service provided. I would encourage other colleagues within my organisation to participate in a similar process if they were experiencing workplace conflict.”

Facilitating Party, 2016

"We recently had cause to engage Work Place Conflict Resolution. Through the engagement of WPCR, the impact of the conflict was managed well, leading to a successful outcome. Catherine conducted the mediation using Zoom with all parties in separate locations. Despite initial concerns the mediation went by without a hitch and the separation of the parties aided in the success. I would not hesitate to engage WPCR for future mediation and recommend you do the same."

Stephen Ashworth
Business Manager
Radiation Professionals