Workplace Investigations

How does management know the difference between needing a mediation as opposed to a workplace investigation?

How does management know the difference between needing a mediation as opposed to a workplace investigation?

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…How does management know the difference between needing a mediation as opposed to a workplace investigation? The warning signs to know whether to conduct a mediation or a […]

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How to Manage Anonymous Workplace Complaints

How to Manage Anonymous Workplace Complaints

We’ve put some focus in recent months on workplace investigations through our series of videos outlining frequently asked questions on the subject. Today we’re covering a question that wasn’t covered in the series but which has arisen a few times and which we have had some success in addressing – How to manage anonymous workplace […]

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Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management?

Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does a detailed investigation have to be conducted for every formal complaint submitted to HR or management? Some situations might require a formal investigation, where complainants, respondents […]

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Does the complainant or respondent have to participate in a workplace investigation?

Does the complainant or respondent have to participate in a workplace investigation

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…Does the complainant or respondent have to participate in a workplace investigation? Though you might think it would be in the interests of a complainant to support […]

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Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint?

Should a Respondent to a Workplace Complaint Receive a Copy of the Complaint

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…If a staff member submits a formal complaint, should that also be supplied to the respondent to that complaint? When a complaint is lodged, sometimes it’s done […]

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What Sort of Workplace Incidents Do Not Warrant a Formal Investigation?

What Sort of Workplace Incidents Do Not Warrant a Formal Investigation

Continuing our series of short videos on the subject of workplace investigations. It’s a subject that’s often misunderstood and even mishandled by leaders, managers and HR personnel. Today’s question…What is an example of an incident that doesn’t warrant a formal investigation? An example of an incident that doesn’t warrant a formal investigation would be something […]

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What is a Workplace Investigation and When Should You Initiate One?

Investigations Workplace

What is a Workplace Investigation? A workplace investigation is supposed to be procedurally fair process to try to determine whether allegations that have been raised against another person in the workplace are substantiated or not substantiated. So it’s a process of collecting facts and evidence to be able to make a determination on a balance […]

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Workplace stress – dealing with difficult people

Dealing with difficult people is the most reported psychosocial risk factor in European service industry workplaces. A major European report has found that dealing with difficult people and time pressures are the two most commonly reported psychosocial risk factors in Europe’s service industry. A significant report that surveyed nearly 50,000 businesses across 36 European countries […]

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5 common mistakes made during the workplace investigation process

Commentary by Elisa Walerys, WPCR Employee Relations Specialist Workplace investigations require a thorough, unbiased and procedurally fair approach. There are common mistakes made during all phases of the investigation process that can put the integrity of the investigation at risk. #1 – Not being responsive Taking too long to respond to a complaint can lead […]

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