Workplace Harassment – different to bullying

Workplace Harassment – different to bullying

Workplace harassment is unlawful when someone is made to feel offended, intimidated, insulted or humiliated because of characteristics specified under anti discrimination laws and other legislation such as the Fair Work Act. The definition of harassment, only takes into consideration how the receiver felt and not the intentions of the person exhibiting the harassing behaviour/s. […]

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Investigating a grievance

Investigating a grievance

Having to investigate a formal grievance cannot be avoided. But when you are busy with other competing priorities and the complaint issues or the investigation process seems too complicated – its tempting to give your attention to another task on your list. Now, more so than in the past, employees seem quite aggrieved about many […]

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Constructive, Critical, Courageous or Difficult Conversations?

Constructive, Critical, Courageous or Difficult Conversations?

Since every communication-interaction with a staff member has the potential to impact positively or negatively on workplace relationships and therefore impact on productivity, engagement [and] retention, every conversation with staff is critical . Follow the link to read our Workplace Conflict Resolution article about critical conversations published in ‘hrdaily‘ in June 2011.  (Free registration is required on the […]

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When something goes wrong…

When something goes wrong

When something goes wrong, our first reaction can be pretty intense. Emotions such as anger, frustration or disappointment can overwhelm us and our questioning aimed at finding out what happened can be driven by our need to lay blame. Even if we aren’t looking to attribute blame, others around us may assume this by our […]

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Letting others take responsiblity for solving the problem

Letting others take responsiblity for solving the problem

When we explicitly or implicitly give others the responsibility to solve a mutual problem, we are removing ourselves from the process and diminishing our voice. With time, it then becomes harder to contribute to the discussion or the solution and inevitably we become silent. Without assertively sharing the responsibility for joint problem solving, we leave […]

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Analysing, judging and criticising

Analysing, judging and criticising

Western Culture seems notorious for analysing, judging and criticising others and not oneself. Is this because it is the new socially accepted mode of conversation, a form of idle chatter, or is it done to make ourselves feel better by putting others down and being able to congratulate ourselves on being such good judges of […]

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Have your policies and training sessions on bullying, harassment and discrimination been updated?

Say_no_to_bullying

Recently, the Victorian Government passed legislation that now means the act of bullying can be viewed as a criminal offence. Employees convicted of bullying could be ordered jail terms of up to 10 years. In conjunction with this, Worksafe can still prosecute the employee, manager,company director and/or company owner/s for bullying and/or vicarious liability and fines […]

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Active listening

Active listening

A recent blog by Team Management Systems likened active listening to playing the game of ‘Chinese Whispers’. Even when the starting person initiates the game with a simple, short sentence and distractions are kept to a minimum in a quiet room – the end person still doesn’t always get the complete and accurate message as […]

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